As a client, you should always be sure to keep your web agency informed about your marketing plans, no matter if they’re online or offline. I’m thinking about that this week thanks to one of our clients.
This client is planning a new online marketing campaign that could drive 100,000 users or more to their website over the course of just a few days. Terrific for the client, right? In some ways - but not so terrific if the load of all that traffic causes their website to be slow, or worse, to crash.
Throwing 100,000 new users at a site on a given day or in a week is a lot of new traffic. Not being able to plan for extra capacity for that kind of thing, especially on a shared server, can easily lead to disaster.
Luckily, our client mentioned this to us before they started the ad campaign and we’ve been able to create contingency plans to ensure that no matter how well this campaign goes, their site can handle the load and neither they nor any other clients will be negatively affected.
This situation, though, is a prime example of how important it is for clients to keep their web agencies in the loop about their marketing initiatives, no matter what medium those campaigns are taking place in.
If, for instance, this client hadn’t mentioned the situation to us, it could have caused serious problems and we would have been left scrambling to fix them after the fact, rather than planning for them ahead of time.
By letting your web agency know what you’re planning, they’ll be able to ensure that things flow smoothly and that a crashed server doesn’t interfere with the effectiveness of your campaign. Even better, they may be able to help increase the effectiveness of that campaign. There are techniques that web agencies can use to help better track difficult-to-measure media like radio or print (we use these techniques with a number of clients to great success) and to convert more visitors driven to the site by the campaign.
Bottom line? When you’re planning a big new marketing initiative or other business change, make sure that everyone who needs to know about it does - in your departments, at your marketing company, and at your web agency.